Red Sea Fish
Red Sea Fish Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Red Sea Fish has 1.9 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: If it works, Over priced for only lasting 10 months, Jared the owner of the shop.
Cons: Add customer support their product, App does not work and equipment malfunctions, Lack of support or concern when their products fail.Recent recommendations regarding this business are as follows: "Poor customer service", "Do not buy red sea products", "Buyer BEWARE! A warranty to replace a tank is worthless, even when it's still active, if you lose all your fish/corals AND ruin your home. What we need is QUALITY from Red Sea.", "Avoid at all cost!", "No customer service help".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Red Sea Fish has 1.9 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: If it works, Over priced for only lasting 10 months, Jared the owner of the shop.
Cons: Add customer support their product, App does not work and equipment malfunctions, Lack of support or concern when their products fail.Recent recommendations regarding this business are as follows: "Poor customer service", "Do not buy red sea products", "Buyer BEWARE! A warranty to replace a tank is worthless, even when it's still active, if you lose all your fish/corals AND ruin your home. What we need is QUALITY from Red Sea.", "Avoid at all cost!", "No customer service help".
Most users want Red Sea Fish to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Discounts and Special Offers and Layout of Store. The price level of this organization is high according to consumer reviews.
Media from reviews
Light wont commect wifi
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Alexandria, VirginiaRed Sea Tank Failure
No further response from Red Sea.
It was a mad scramble to save my fish & corals, sop up water on my hardwood floors and leaking into my basement ceiling! Coupled with also having to rebook my flight, rental car and rearrange my business trip, this was my Red Sea Aquarium nightmare! I eventually used clamps to keep everything alive while I contacted Red Sea, but of course the warranty had lapsed BUT they did offer a modest discount on an entirely new system, still with only a 2 year warranty (now extendable to 5 years they offered...for a fee!). Why would I want another Red Sea when the issue is the quality!!!
Or lack there of. The immense damage done to my home and the daily disruption has been incalculable, so I don't understand how Red Sea doesn't understand the degree to which people rely on their products to perform as intended.
I've owned/operated aquariums for more than 20 years, and NEVER have I had anything like this.
When I chose to invest so much in a Red Sea Aquarium I thought I was upgrading, but now that "premium tank" is held together with some mega clamps while I figure out the next step: take down the tank or get an acrylic tank with lifetime guarantee. For those considering Red Sea: buyer beware!!!
- Sleek
- Well integrated aquarium systems
- Poor customer support
- Poor quality
User's recommendation: Buyer BEWARE! A warranty to replace a tank is worthless, even when it's still active, if you lose all your fish/corals AND ruin your home. What we need is QUALITY from Red Sea.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't reconnect to reefdiose
Preferred solution: I would like to get my reefdose2 reconnected
User's recommendation: Poor customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bonita Springs, FloridaRight side LED is out of service onmy Reefer 300 XL system
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hicksville, New YorkVery disappointed and wish I never got this system
- Jared the owner of the shop
- Over priced for only lasting 10 months
- Whole experience
Preferred solution: Stand for tank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Romainville, Ile-De-FranceTank leaking
Preferred solution: Price reduction
Mounting brackets for led 50
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaTerrible software-we're paying $10K to be beta testers
Had a reef tank back in the 1990s-not a Red Sea tank. All "low tech", and no problems.
Bought a new 350 G2+ system from a local store in 6/23 and nothing but problems. The app doesn't work properly. The skimmer either over or under skims and has flooded our floor once. Sensor on ATO malfunctioned - we're still waiting to get a reply from Red Sea on replacement - apparently their person in charge of granting a replacement is "on vacation" for 3-4 weeks, per our local store.
Dosing app for corals doesn't work right. We've lost more fish in 3 months than we ever did in years previously. About to send the whole shebang back to the store and cut our losses.
What a shame - we've kept both fresh and saltwater/reef tanks since the late 1980s, but this is enough to send us out of the hobby for good. Oh, and we have the local store coming out twice a month to do maintenance, and THEY can't seem to fix all of our issues with the equipment, either.
- Promise of plug and play
- If it works
- App does not work and equipment malfunctions
Preferred solution: Full refund
User's recommendation: Avoid at all cost!
Failed seam on front panel
User's recommendation: Do not buy red sea products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTry to get in contact with customer service and cannot. I have extreme fish loss because I cannot find a stand.
- Add customer support their product
Preferred solution: This stand for my penance for 24 and money for damages because I got a stand that did not hold and it created a huge mess that I had to spend over $1200 for
User's recommendation: Stay away from peninsula, 24
No help
Preferred solution: If red sea No3 po4 biological nitrate and phosphate controller can work in conjunction with a biopellet reactor...
User's recommendation: No customer service help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat service
Preferred solution: they fixed it
User's recommendation: Buy from redseafish.com
No one ever called me back. My question dealt with purchasing a used 625 xxl
Replacement Part
Preferred solution: Replacement part
User's recommendation: No comment.
Not getting a response
Preferred solution: Getting my light on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gloversville, New YorkCan’t talk to a human
Preferred solution: I want to speak to someone
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