I purchased the Red Sea max s 400 complete setup in September 2015, in February 2016 5 months after purchase, the sump tank came apart at the seams (not Red Sea fault, silicone sealant was bad and gave) I spoke with Amanda Klawander and provided her with a copy of my purchase receipt, and the process began. I have nothing negative to say about the customer service I received, I feel that Red Sea handled this in such a quick easy way and resolved the issue in less than a weeks time, I spoke to Amanda 2/11/16 and I received a brand new sump shipped to my door on 2/18/16 and my tank is great, no issues whatsoever, so for those of you that need reassurance, trust me, Red Sea does the right thing by their customers, no BS at all with them.
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