Purchase a Red Sea Max 130D setup retail $1300 about a year ago. Just a week ago I setup the tank added sand, rocks and water.
For the first time. Three days later the tank crack and water gushing everywhere. Contact Red Sea located in Texas, got the run around from there customer service.
They finally said they will replace the tank only, but I had to pay for the shipping freight charge of $235.28 because I could not provide a receipt of purchase. This is totally absurd and ludicrous that a known company that has been around for years, treat customer like this.
This reviewer shared experience about poor customer service and wants this business to have the product delivered as the author lost $235. jacevedo7486 is overall dissatisfied with Red Sea and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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